Complaints
How to complain and what happens next.
Effective: Not yet in force
How to complain
Use the Contact page and choose 'Complaint', giving your reference, listing or invoice number if you have one. You'll receive a reference immediately.
What happens next
A named member of the team reviews your complaint and replies with our findings and what we'll do.
If you're not satisfied
Ask for your complaint to be reviewed by a senior member of the team. Details of any independent dispute-resolution scheme will be published here before launch.
SwapAnyHome is operated by TUFF Services Ltd (The Ultimate Finance Factory), company number 13570186, registered office Unit 1 Long Level, Carnforth, LA6 2HS.
Complaints: simon@tuffinvestments.com
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