Seller terms — listing plans

1. Plans and prices

Each listed property needs its own monthly plan. Standard £10/month: listing, matching, direct in-app messages and viewing requests. Premium £15/month: everything in Standard plus a walkthrough video and statistics on views, saves and enquiries. Gold £20/month: everything in Premium plus clearly labelled, rotating featured placement within relevant search results only.

For illustration only: 24 months would cost £240 (Standard), £360 (Premium) or £480 (Gold). There is no minimum term.

There is no completion fee, success fee or commission. Your active listing plan includes messaging, so you never also pay the £5 Cash Buyer membership.

2. When billing starts

Drafts are free. We review every listing before it goes live. After approval you choose a plan and give clear consent at secure checkout. Your first payment is taken then, and your listing is published once the payment is confirmed. Your billing date is the day of publication.

3. Renewals

Your plan renews automatically every month on your billing date until you cancel. We will show the price and next renewal date in your dashboard and remind you before any price change, which only applies from your next renewal after notice.

4. Changing plan

You can move between Standard, Premium and Gold from your dashboard. Upgrades take effect straight away; downgrades take effect from your next renewal so you keep what you have paid for.

5. Cancelling

You can cancel anytime in your dashboard. Cancelling stops future payments; your listing stays live with its plan features until the end of the period you have paid for, then it is unpublished. We do not refund part-months except where the law requires.

Cooling-off: if you cancel within 14 days of your first payment you may be entitled to a refund under consumer law, less a proportionate amount for the days your listing was live (wording pending legal review).

6. Sold or withdrawn listings

If you mark a property as sold or withdraw it, we unpublish it immediately and your plan will not renew. You keep access to your messages and records.

7. Failed payments and grace period

If a renewal payment fails we will tell you and retry. Your listing stays live for a short grace period (proposed 7 days). If payment still has not been made, the listing is unpublished until you update your payment details; no arrears are charged for the time it was hidden.

8. Listings created under the earlier model

Listings created before the change to monthly plans are not moved onto a subscription or charged automatically. Their owners will be asked to opt in to a plan before any payment is taken.

9. Cash Buyer membership (for buyers)

Buyers who want to message sellers, make offers or request viewings take a separate Cash Buyer membership at £5 a month. It renews monthly until cancelled and can be cancelled anytime; access continues to the end of the paid period. Nobody is enrolled or charged automatically.

10. Payments

Card payments are processed securely by our payment provider. We never see or store your full card details.