Seller terms

Ownership and authority

You confirm you own the home, or are legally authorised to sell it, and that every other legal owner agrees to the listing. You are not an estate agent or acting for one.

Your listing

Your full address and exact location stay private unless you choose to show them. You can pause, edit or withdraw your listing at any time; matches and chains involving it are recalculated straight away.

The completion fee

The fee is £500 per selling homeowner, payable only after legal completion of that homeowner's sale.

It becomes payable only when your sale legally completes with a buyer or swap partner you were introduced to through SwapAnyHome. Nothing is payable at offer, acceptance, 'sold subject to contract' or exchange. If the move falls through, no fee is due.

Joint owners selling one home are one selling side and receive one invoice.

How completion is confirmed and invoiced

Either party (or their solicitor) confirms completion with a solicitor reference. Our team reviews the evidence before issuing one invoice per selling side. We do not issue duplicate invoices for repeated confirmations or payment attempts.

Disputing an invoice

If you think an invoice is wrong, choose 'Dispute this invoice' from your account or use the Complaints page within [30] days. We pause collection while we review and explain our decision in writing.

Cancellation and consumer rights

You can withdraw your listing at any time without charge. If you are a consumer you have a 14-day right to cancel this agreement from the day you accept it; no fee is due for a completion we did not introduce.

Your accepted version

When you submit a listing we record the version of these terms you accepted and the date. You can see it in Account → Listings.