Privacy notice

Who is responsible

The operator's registered company name and address will be published here before these terms come into force. In the meantime, contact us through the Contact page. For privacy questions, use the Contact page and choose 'Privacy request'.

What we collect

Account: name, email, password (stored only as a secure hash), role and notification preferences.

Listings: address, postcode, map position, home details, photos (location metadata is removed on upload), asking price and move preferences.

Messages, offers and viewing requests you send through the app; reports you make; contact-form enquiries.

Completion and billing: transaction references, invoice and payment status (card details are handled by Stripe, not us).

Technical: necessary session cookie, IP address for security and rate limiting.

Why we use it

To provide your account and the marketplace (contract); to suggest matches from the preferences you enter (contract); to keep the service safe and prevent fraud (legitimate interests); to issue completion invoices and meet legal obligations (legal obligation); and to send optional alerts or marketing only if you choose them (consent).

Who we share it with

Other users see only what you publish and what you send them. Service providers: hosting, email delivery (Resend via Emergent), payments (Stripe), maps (OpenStreetMap tiles), place lookup (postcodes.io), AI drafting (OpenAI, only the listing facts you ask it to describe). We share details with a mortgage adviser or conveyancer only with your explicit permission.

How long we keep it

Account and listing data: while your account is open, then deleted within [90] days of closure. Messages: [2] years after the conversation ends. Invoices and payment records: 6 years for tax purposes. Security logs: [12] months. Specific retention periods will be published here before launch.

Your rights

You can ask to see, correct, delete, restrict or move your data, and object to our use of it. You can withdraw consent at any time in Account → Notifications or with the unsubscribe link in any optional email. You can complain to the Information Commissioner's Office (ico.org.uk).

Keeping your address private

Public listings show only the town, the first half of the postcode and an approximate map position unless you choose otherwise. Messages, documents and invoices are never public and are excluded from search engines.