Terms of use

Who we are

The operator's registered company name and address will be published here before these terms come into force. In the meantime, contact us through the Contact page.

SwapAnyHome is an online marketplace. We are not an estate agent, solicitor, licensed conveyancer, mortgage adviser or surveyor, and we do not hold purchase money.

Who can use SwapAnyHome

You must be 18 or over and live in, or be buying in, the UK. Listings are only for privately owned homes in England, Scotland, Wales or Northern Ireland priced from £150,000 to £5,000,000.

Not allowed: estate-agent or developer listings, rentals, holiday or short-term exchanges, and council or housing-association tenancy swaps.

Your account

Keep your sign-in details private and tell us straight away if you think someone else has used your account. You are responsible for activity on your account.

You can close your account at any time from Account → Settings. Some records (for example invoices) are kept as described in our Privacy notice.

What SwapAnyHome does

We let owners list homes, let buyers search and enquire, and suggest swaps. A suggested match is generated automatically from the areas, radius, budget and essential requirements each owner has entered. It is a suggestion, not advice or a recommendation that a move is suitable.

Homeowners and buyers communicate through private in-app messages. We do not negotiate on anyone's behalf. Any offer accepted on SwapAnyHome is not legally binding; a sale only becomes binding at exchange of contracts (or conclusion of missives in Scotland) through your own legal advisers.

Accurate information and photos

Everything you publish must be accurate and not misleading. Photos must show the actual home being listed and you must have the right to use them. Demonstration listings are clearly labelled and are not homes for sale.

What you must not do

Do not post false listings, ask for deposits or payments outside a solicitor's process, harass other users, scrape the site, share other people's personal data, or use SwapAnyHome for any unlawful purpose.

Moderation, reporting and suspension

New and edited listings are checked before they go live. You can report a listing, a misleading photo or a user from the listing or the conversation. We may hide content, pause a listing or suspend an account while we investigate, and we will tell you why unless the law prevents it.

If you disagree with a decision you can appeal by replying to our decision email or using the Complaints page. A different team member will review it.

Fees

Browsing, listing and matching are free. Sellers agree to the Seller terms, including the completion fee of £500 per selling homeowner, payable only after legal completion of that homeowner's sale. Buyers pay no SwapAnyHome fee.

Independent professionals and referrals

You must use your own independent conveyancer. Mortgage-adviser and conveyancer introductions are optional. We will only share your details with your explicit permission, tell you who will receive them, and tell you whether we receive any referral payment before you agree. No referral arrangements are currently active.

Our responsibility to you

We provide the service with reasonable care and skill. We are not responsible for the condition, value or legal title of any home, or for what other users say or do. Nothing in these terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

Changes to these terms

We will give you notice by email and in the app before material changes take effect. We record which version you accepted and when.

Governing law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.