Trust & Security

How SwapAnyHome keeps you safe

A private marketplace for homeowners and buyers — no estate agents and no commission. Here's exactly what protects you today, and what's still on the way.

Operational nowComing soon

Secure subscription payments through Stripe

Listing plans (£10, £15 or £20 a month) and Cash Buyer membership (£5 a month) are paid on Stripe's own secure checkout page.

Operational: Card details are entered on Stripe's checkout page — SwapAnyHome never sees or stores your full card number
Operational: A plan only activates once Stripe confirms payment to our server; payment notifications are signature-checked
Operational: Live card payments switched on
Operational: Cancel renewal at any time from your account

Personal data protection and privacy

We collect only what the marketplace needs and handle it under UK GDPR.

Operational: Homeowners' names and exact addresses stay hidden until a viewing is agreed
Operational: Listings are visible to signed-in members only
Operational: Analytics cookies only with your consent
Coming soon: ICO data protection registration displayed

Verified homeowner and buyer procedures

Every account and listing goes through checks before it can be used to arrange a viewing.

Operational: Email address confirmed for every account
Operational: Every listing reviewed by a moderator, with an ownership declaration
Operational: Verified cash buyer badge only after our team reviews proof of funds
Coming soon: Automated buyer identity check (name and billing postcode matched through Stripe)

QR-code viewing authorisation and government ID checks

Viewings are authorised for one named buyer, one home and one time slot.

Operational: Securely signed QR viewing pass emailed on the day, expiring after the viewing window
Operational: Homeowner scans the pass at the door and sees VERIFIED or DO NOT ALLOW ENTRY
Operational: Buyer shows an original passport or photocard driving licence at the door
Operational: Safety check-in sent to the homeowner during the viewing

How viewing security works

Secure internal messaging between eligible members

Conversations happen inside SwapAnyHome, between members who are entitled to make contact.

Operational: Only homeowners with a paid listing or buyers with Cash Buyer membership can message
Operational: Messages are private to the people in the conversation and never public
Operational: Report any message or member from inside the app

Account protection, logout security and confidentiality

Your session and data are protected on shared and personal devices.

Operational: Passwords are stored only as secure hashes
Operational: Secure, HTTP-only sign-in cookie with repeated-attempt limits
Operational: Log out clears your data from the device instantly, plus “sign out everywhere”
Operational: Private pages are never cached and are excluded from search engines
Operational: Admin access restricted to the business owner

Customer support and complaints

If something isn't right, there's a clear route to tell us and get a response.

Operational: Contact form for questions, privacy requests and support
Operational: Published complaints procedure
Operational: “Report security concern” button reviewed by our team

Complaints procedure

Certifications & accreditations

We only show a credential here once it has been obtained and verified, with a link so you can check it with the issuer yourself.

No independent certifications are displayed yet. Verified credentials will appear here as they are obtained.